Refund policy

At PackPort, we want customers to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days in accordance with the terms below.

1. 30-Day Return Period

You may request a return within 30 days from the date you receive your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, including its original components and accessories where applicable.

Please contact us before sending a product back so that our customer support team can provide the appropriate return instructions.

2. Free Returns

PackPort provides free returns for eligible products within the 30-day return period. Customers should contact our support team at support@PackPort.store to initiate a return and receive instructions.

Products returned without first contacting our customer support team may experience processing delays.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs when appropriate. We will review the information and work with you toward an appropriate resolution.

4. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, credit card provider, or payment processor.

5. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that case, you may request a return after receiving your order in accordance with this policy.

6. Return Conditions

PackPort reserves the right to review returned products before approving a refund. Returns that fall outside the applicable return period or do not otherwise meet the requirements of this policy may not qualify for a refund, except where otherwise required by applicable law.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

7. Contact Us About a Return

For return or refund assistance, contact PackPort at support@PackPort.store or call (416) 756-2333. Our mailing address is Le Mount Stephen, 1440 Rue Drummond, Montreal, Quebec H3G 1V9, Canada.